Returns & Exchanges Policy

Thank you for shopping at ecooutwear.com, your trusted source for heated products apparel solutions.

If you are not completely satisfied with your purchase, we are here to assist you with exchanges or returns for a refund.
Eligibility for Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order, provided the following conditions are met:
✅ The product is in its original packaging (unopened, undamaged).
✅ The product is unused and in resalable condition.
❌ Final sale items (e.g., clearance, special promotions) are NOT eligible for return/exchange.

Non-eligible returns:
Damaged or used products (unless defective upon arrival).
Missing/wrong items due to customer error (e.g., incorrect selection).

How to Initiate a Return/Exchange
1. Contact Us First:
Email [info@ecooutwear.com] with:
Your order number.
2. Photos of the product (if defective/damaged).
Reason for return/exchange.
3. Wait for Approval:
Our team will review your request and email instructions within 1–2 business days.
4. Ship the Item Back:
Once approved, send the product to our return address with:
The original packing slip.
A tracking number (required for processing).
Refund & Exchange Process
5. Refunds:
Issued to your original payment method within 7–15 business days after we receive and inspect the returned item.
For store credit/wallet refunds, funds will be available within 5 business days (emailed confirmation sent).
6. Exchanges:
Processed within 5–7 business days after receiving your return.
We’ll ship the replacement as soon as possible.
⚠ Important Notes:
Return shipping costs are the customer’s responsibility unless the item is defective/wrongly shipped.
No restocking fees apply.
7. Damaged or Defective Products
If your item arrives damaged or defective, notify us immediately at [info@ecooutwear.com] with:
Order number & photos of the issue.
We will arrange a free return/replacement.
8. Order Cancellations
Full Refund: Available if canceled within 24 hours of purchase (email request required).
Partial Refund: After 24 hours but before shipment, a 15% cancellation fee applies.
No Cancellations once the order has been shipped.
📧 Submit cancellation requests to: [info@ecooutwear.com]

Questions? Contact Us
For return/exchange assistance:
📧 Email: info@ecooutwear.com 

Note: All return timelines depend on courier services. We recommend using a trackable shipping method.
This policy ensures a smooth, transparent return process for our festive lighting products. Let us know if you need adjustments!