Shipping & Delivery

1. Delivery Time

Delivery Time = Processing Time + Shipping Time
Delivery time may vary depending on your destination country or region.
We offer free fast shipping on all orders over $129 shipped to the United States.
Orders below $129 will incur a $12.99 shipping fee.
For international destinations, a small shipping fee will apply as calculated at checkout.

After placing your order, you can check delivery details on your order status page.
We will also notify you via your registered email once your order is shipped.

2. Processing Time

Our standard processing time is 1–5 working days.
Please note that during peak seasons or promotional periods, processing times may take slightly longer.

3. Shipping Times and Fees

United States (Except: Puerto Rico, Virgin Islands, Guam, Northern Mariana Islands)

• Standard Shipping (7–9 business days)
   Orders below $129 → $12.99
   Orders over $129 → Free

Australia

• Standard Shipping (8–11 business days)
   Orders below $129 → $12.99
   Orders over $129 → Free

Canada

• Standard Shipping (6–10 business days)
   Orders below $129 → $12.99
   Orders over $129 → Free

United Kingdom, Germany, France

• Standard Shipping (6–12 business days)
   Orders below $129 → $12.99
   Orders over $129 → Free

Other countries/regions we ship to

Switzerland, Denmark, Ireland, New Zealand, Italy, Spain (Except: Baleares, Las Palmas, Santa Cruz), Belgium, Austria, Sweden, Netherlands, Norway, Japan, Portugal.

• Standard Shipping (15–25 business days)
   Orders below $129 → $12.99
   Orders over $129 → Free

Express Shipping: 5–10 business days, depending on location.
Additional fees may apply for remote areas.

4. Customs Duties

Import duties or taxes (if applicable) are the responsibility of the customer and depend on your country’s customs regulations.

5. Delivery Notes

All delivery times are estimates, and Ecooutwear is not responsible for delays caused by unforeseen circumstances such as severe weather, courier delays, incorrect addresses, or holidays.

Please double-check your shipping address at checkout. Once your order has been packed or shipped, we cannot modify the address.

All orders marked as “Delivered” by the carrier are considered successfully delivered. Ecooutwear cannot be held responsible for lost packages after delivery confirmation.

6. Contact Us

If you have any questions regarding your shipment or tracking, please contact our customer service team at: info@ecooutwear.com